There is a 30 day free return policy with this product. Please reach out to customer support with any questions, or check https://us.oliveunion.com/pages/return-policy for details on our policy.

The warranty period is one year from the purchase date, and will cover any manufacturer defect with a product replacement at no cost.

The Olive Smart Ear is a personal sound amplifying product (PSAP), not a hearing aid or medical device. It is intended for better hearing in noisy environments, or situations where you may want to enjoy enhanced sounds, such as watching TV with other people.

No, with the Olive Smart Ear, you can adjust and personalize sounds easily without professional support. Set up takes just 5 minutes and is customizable at any time.

Yes, the Olive Smart Ear can be used as a pair device. Please see the manual for pair use here:https://olive.store/kr/doc/pair-use.pdf and follow instructions accordingly.

Yes, the Olive Smart Ear is rechargeable. A USB cable and AC adapter for charging is included with the product.

Yes, when your Olive Smart Ear is paired with your smartphone, you can receive, reject, or hang up calls by simply tapping the Olive touchpad.

Yes, when your Olive Smart Ear is paired with your smartphone, you can listen to music from the earbud just like any other bluetooth hearing device.

Please contact Olive Union Customer Support at +1 702-848-4837 or support_us@oliveunion.com, and we will be glad to help you with any inquiry!

The Olive Smart Ear is compatible with any smartphone with iOS 11 or later and Android 4.4.3 or later.

Yes, you can use it without smartphone after the initial set up is complete. However, the smartphone app provides many features such as sound modes, customizable EQ and answering phone calls. So, it is recommended that you use it with a smartphone if you use one for daily use.

We recommend wearing it only when necessary; prolonged use can give your ears fatigue or pain.