There are many different ways that you can use our services – to enhance your hearing and to test your hearing profile. When you share information with us, for example by creating an Olive Union Account, we can make those services even better – to provide the better hearing aid service, to help you find the better sound. As you use our services, we want you to be clear how we’re using information and the ways in which you can protect your privacy.
Information we collect
We collect information to provide better services to all of our users – from figuring out basics, to more complex things like which your typical usage or daily pattern of background noises.
We collect information in the following ways:
- Information you give us.For example, many of our services require you to sign up for an Olive Union Account. When you do, we’ll ask for personal information, like your name, email address, telephone number to store with your account.
- Information we get from your use of our services.We collect information about the services that you use and how you use them. This information includes:
- Device information
We collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). Olive Union may associate your device identifiers with your Olive Union Account.
- Log information
When you use our services provided by Olive Union, we automatically collect and store certain information in server logs. This includes:
- details of how you used our service.
- device event information, such as crashes, system activity, hardware settings.
- Unique application numbers (App)
Certain services include a unique application number. This number and information about your installation (for example, the operating system type and application version number) may be sent to Olive Union when you install or uninstall that service or when that service periodically contacts our servers, such as for automatic updates.
- Local storage
We may collect and store information (including personal information) locally on your device using mechanisms.
How we use information that we collect
We use the information we collect from all of our services to provide, maintain, protect and improve them, to develop new ones and to protect Olive Union and our users. We also use this information to offer you better service.
When you contact Olive Union, we keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.
Our automated systems analyze your content to provide you personally relevant product features, such as customized systems.